Get more patients and keep them coming back
We combine digital booking systems, AI-powered reminders, and on-site care navigators to bring patients in, guide them through their visit, and keep them engaged after discharge.
Don't Lose More Patients to Broken Experience
Before the visit
Confusing appointment booking process
No reminders, so patients forget or miss appointments
Unclear instructions on what to bring or how to prepare
During the visit
Long registration queues and confusing navigation
Patients don't know where to go or how long they'll wait
Elderly and first-time patients get lost between departments
After the visit
Zero follow-up calls or medication reminders
Patients forget prescriptions, miss follow-up appointments
No engagement until they need emergency care again
Fix the entire patient journey with technology and people
CareInsider acts as an integrated patient engagement and care navigation layer for your hospital.
Technology handles scale, people handle complexity
AI automates reminders and booking. Care navigators help patients who need human support.
End-to-end patient journey
From first appointment to long-term retention, we manage the entire experience.
Fast deployment
4-5 weeks to launch. Impact visible within first month.
Measured outcomes
Track footfall, no-show rates, retention, and patient satisfaction.
Increased Patient Footfall
Make it easy for patients to find you and book appointments
We deploy assisted booking systems and pre-visit communication that bring more patients to your hospital and reduce no-shows.
What we deploy:
AI-assisted appointment booking via call and WhatsApp
Online booking portal integrated with doctor schedules
Automated pre-visit communication (timing, documents, preparation)
Digital pre-registration to reduce on-site wait time
Reminder calls/messages 24 hours before appointment
What you get:
30% increase in appointment bookings. 40% reduction in no-shows. Patients arrive prepared and on time. Front desk workload reduced.
WHAT WE DO
Better Patient Experience
Guide patients smoothly through their hospital visit
We deploy on-site care navigators and digital queue systems that eliminate confusion and make the hospital visit less stressful.
What we deploy:
Trained care navigators stationed at your hospital
Digital queue management with real-time updates
Elderly and first-time patient assistance
Department-to-department coordination and handoffs
Clear guidance from registration to discharge
What you get:
Smoother patient flow. 50% reduction in patient complaints about confusion or wait times. Better experience especially for elderly patients. Higher satisfaction scores.
WHAT WE DO
Higher Patient Retention
Keep patients engaged after they leave your hospital
We deploy automated follow-up systems and care coordination that ensure patients complete treatment plans and return for ongoing care.
What we deploy:
Automated post-visit follow-up calls
AI-powered medication reminders via WhatsApp/call
Follow-up appointment scheduling and reminders
Lab report notifications and result explanations
Chronic care engagement programs
What you get:
40% higher follow-up completion rates. Better medication adherence. Patients return for ongoing care instead of switching hospitals. 3x increase in patient lifetime value.
WHAT WE DO
AI-Powered Patient Engagement
Automate routine communication so it happens consistently
Our AI handles repetitive patient communication tasks that hospitals struggle to do manually at scale.
What our AI automates:
Medication adherence reminders (daily/weekly based on prescription)
Follow-up visit nudges when appointments are due
Lab test and report ready notifications
Care plan reminders for physiotherapy, diet, exercise
Re-engagement outreach for patients who miss appointments
What you get:
Consistent patient communication without staff workload. Patients stay on track with treatment. Early alerts when patients disengage.
WHAT WE DO
Patient Journey Analytics
See where patients drop off and fix it
We deploy analytics that track patient acquisition, experience, and retention so you can make data-driven improvements.
What we track:
Patient acquisition sources (referrals, online, walk-ins)
Appointment booking to show-up conversion rates
Average wait time and patient satisfaction scores
Follow-up completion and medication adherence rates
Patient retention and repeat visit patterns
Drop-off points in patient journey
What you get:
Clear visibility into patient experience. Identify and fix bottlenecks. Measure ROI of patient engagement initiatives.
WHAT WE DO
CareInsider provides an integrated system to improve the entire patient journey
Pre-visit communication
Appointment booking and reminders
Medication and follow-up reminders
Lab report notifications
Queue status updates
Who We Serve
Nursing homes & specialty clinics
struggling with manual workflows and patient follow-ups
Diagnostic & allied health centers
drowning in paper reports and coordination chaos
Tier 2 & Tier 3 hospitals
that need both better operations and patient experience, without huge IT budgets
Rural & semi-urban providers
that need scalable digital infrastructure with hands-on support
Frequently asked questions
Do we need to hire care navigators as permanent staff?
No. Our care navigators are employed by CareInsider and work on-site at your hospital. You pay for the service, not permanent headcount.
How long does deployment take?
3-4 weeks. Week 1-2 for technology setup, Week 3 for navigator training and soft launch, Week 4 for full deployment.
Will patients use WhatsApp for booking and reminders?
Yes. Over 80% of Indian patients use WhatsApp daily. For those who don't, we also support voice calls and SMS.
What if we already have a booking system?
We can integrate with your existing system or replace it with our platform depending on what works better.
What happens if patient volume fluctuates?
Flexible engagement. We can scale care navigator deployment up or down based on your patient volume and seasonal patterns.
